At Gainplus, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, we offer a return and refund policy based on the following guidelines:
Return Policy
- Medicines: We do not accept returns or exchanges of medicines due to safety and hygiene reasons.
- Healthcare products: You may return healthcare products within 7 days of delivery if the product is damaged, defective, or has an incorrect quantity. Please contact our customer support team to initiate the return process.
- Beauty and Personal Care products: You may return beauty and personal care products within 7 days of delivery if the product is damaged, defective, or has an incorrect quantity. Please contact our customer support team to initiate the return process.
Refund Policy
- Medicines: We do not offer refunds for medicines.
- Healthcare products: We will initiate a refund once we receive the returned product in its original condition. The refund will be processed to your original payment method within 7-10 business days.
- Beauty and Personal Care products: We will initiate a refund once we receive the returned product in its original condition. The refund will be processed to your original payment method within 7-10 business days.
Cancellation Policy
- Medicines: You may cancel your order for medicines before the order has been dispatched. Once the order has been dispatched, we cannot cancel or modify the order.
- Healthcare products: You may cancel your order for healthcare products before the order has been dispatched. Once the order has been dispatched, we cannot cancel or modify the order.
- Beauty and Personal Care products: You may cancel your order for beauty and personal care products before the order has been dispatched. Once the order has been dispatched, we cannot cancel or modify the order.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact our customer support team at care@gainplus.allonselcsc.com. We are always happy to assist you.